ALL RETURNS MUST BE APPROVED BEFORE BEING ACCEPTED
- All products must be purchased direct from Hofmann-Designs to be eligible for a return. If you purchased our product with an outside vendor or 3rd party dealer you must contact them regarding your return.
- Products returned in its original packaging and un-installed within 30 days of products received date will be charged a 20% re-stocking fee.
- No returns on used or installed products.
- Customers are liable for any products that are damaged or lost in shipping to Hofmann-Designs. All products will be inspected before refunds are applied.
- Returns will not be accepted after 30 days from received date.
- Orders on backordered parts still within the stated lead time will be subject to a 20% return fee.
- Custom orders, I.E., colored or patterned materials are non-refundable.
- If your return is approved, your refund will be returned to your original form of payment. Refunds can take up to 5-10 business days to be processed.